Central States Technology Provider Uses Westbrook Technologies Document Management Software to Adhere to Federal Regulations and Boosts Efficiency
PRNewswire (10/27/2004 3:40 PM ET)

BRANFORD, Conn., Oct. 27 /PRNewswire/ -- M.T. Business Technologies, Inc. has been a successful Westbrook Technologies' Partner for close to 10 years -- providing document management software solutions to an extensive client base in Ohio and Michigan. Simultaneously, Westbrook Technologies' Fortis was implemented throughout the company making M.T. Business a stellar example of universally utilizing these business solutions and reaping the very same benefits their clients do.

With over 250,000 documents managed by Fortis, M.T. Business Technologies realized a return on their investment within the first six months of implementation and business metrics that have impacted such critical areas as Records, Human Resources, Accounts Receivable and Collections. The most compelling gains begin in the Records department where Record Keeper Shannon Shope has cut her day in half while tripling the number of service work orders captured.

Technicians from the Mansfield, Ohio office complete work order forms when out on service calls. Before leaving the client, the technician would fax the work order to Shope, in the Records department, filling her day with data entry. Today, with the help of a fax server, Fortis delivers the work orders to Shope's desktop in one seamless process not only saving her time but also providing a cost of capture elimination.

Fortis has also provided extraordinary efficiency gains in the Human Resources department where it assists with compliance of the Federal Department of Labor's record keeping requirements. And Fortis has provided a boost to customer service in the Accounts Receivable department. There, a complete image of customer checks is available on their Fortis desktops showing all customer remittance information. If a customer calls to inquire on an account balance, staff can access this information and provide an answer within a minute.

The Collections department's use of Fortis includes capturing reports containing banking information on prospective customers and retaining tax exempt certificates, which must be accessible per the Internal Revenue Service. Collections staff have instant access to customer credit information and use Fortis to quickly confirm a customer's tax exempt status, payment and the date a remittance is posted.

Westbrook Technologies' document management software solutions assist clients in 40 countries in streamlining their business processes and work smarter. To learn more about Westbrook Technologies, log on to westbrooktech.com or call (800) WHY-FILE.